Privacy Policy

Effective Date: [PLACEHOLDER: Add effective date]

Bava Industries (Pty) Ltd (“we”, “us”, “our”), trading as Green Haus, is committed to protecting the privacy and personal information of all individuals who interact with our business, in accordance with the South African Protection of Personal Information Act, No. 4 of 2013 (“POPIA”).

1. Information We Collect

We may collect the following personal information through our enquiry form and other communications:

• Full name
• Company name (if provided)
• Email address
• Phone / WhatsApp number
• Enquiry type (Retail, Wholesale/Bulk, or General)
• Message content

2. Purpose of Collection

We collect personal information for the following purposes:

• To respond to enquiries about our products and services
• To process and fulfil orders
• To communicate regarding supply arrangements
• To improve our products and customer service

3. Legal Basis for Processing

We process personal information on the basis of legitimate interest (responding to your enquiry) and, where applicable, contractual necessity (fulfilling an order or supply agreement).

4. How We Store Your Information

Personal information collected via our website is stored securely in an encrypted database. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers who assist in operating our website and business (under strict confidentiality agreements)
• Regulatory authorities, when required by law

6. Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is retained for a maximum of [PLACEHOLDER: Add retention period, e.g., 24 months] unless a longer retention period is required.

7. Your Rights Under POPIA

As a data subject, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

8. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking or advertising cookies.

9. Information Officer

For any queries regarding your personal information, please contact our designated Information Officer:

• Name: [PLACEHOLDER: Add Information Officer name]
• Email: [PLACEHOLDER: Add Information Officer email]
• Phone: 076 676 4284
• Address: Johannesburg, South Africa

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.